We’re here to assist you with everything related to your jewelry and accessories — from questions about materials, sizing, and styling, to help with returns, exchanges, order updates, custom requests, or simply sharing your feedback.
Main Support Email: support@sunocore.com
For all return or exchange inquiries, please include your order number and any previously issued return authorization (RA) number in your email subject line or message body to help us assist you faster.
Response Times
- Email Support: We aim to respond within 24–48 business hours
- Social Media Messages: Replied to within 1 business day — you can find us @sunocore
- Phone Support: Available during our business hours (Monday–Friday, 10 a.m. – 5 p.m. EST)
Whether you need guidance on packaging delicate jewelry for return, want to check the status of your refund or exchange, need help with product care, or have questions about your order, our dedicated team is ready to make your experience smooth, simple, and stress‑free.