Questions about Sunocore? We're here to help! If you can't find the information you need, please contact support@sunocore.com.
Shopping & Orders
What payment methods do you accept?
Credit cards (Visa/Mastercard/American Express/Discover), PayPal, Apple Pay, Google Pay, and Sunocore gift cards. All transactions are encrypted for security.
Can I modify or cancel my order?
Yes, within 24 hours of purchase (please email support@sunocore.com with your order number). After 24 hours, the order will enter the production/shipping process and cannot be changed—for changes after shipment, please see our return and exchange policy.
Products & Materials
Are your materials ethical and sustainable?
Absolutely. We use recycled metals, conflict-free gemstones, and sustainable pearls. All products are made in FairLabour workshops—please see our Ethical Commitment page.
Are product sizes/colors accurate?
Size: US ring size; necklace/earring length is in inches/cm.
Color: Slight variations may occur (screen settings, natural gemstone characteristics).
How to care for my jewelry?
Metal: Avoid contact with chemicals; store in a sealed bag; wipe silver with a soft cloth.
Gemstones/Pearls: Remove before swimming/showering; avoid impact; wipe pearls after wearing.
Shipping & Tracking
Which regions do you ship to?
The United States, Canada, the European Union, the United Kingdom, Australia, Japan, and over 50 countries/regions. International duties/taxes (borne by the recipient; applicable regions will be calculated at checkout).
How long does delivery take?
Processing time: 1-3 business days (standard); 4-8 days (custom/fine jewelry).
Within the US: 3-7 days (free shipping on orders over $45;
shipping fee is $6.99 for orders under $45).
International: 7-14 days (shipping fee calculated at checkout).
Returns and Refunds
What is your return policy?
Unworn/undamaged jewelry can be returned within 30 days (full refund/exchange). Non-returnable items: end-of-life items, custom-made items, earrings (for hygiene reasons), and fine jewelry with natural gemstone textures.
How long does a refund take?
Returns are processed within 3-5 business days after inspection. Refunds will arrive within 1-7 business days (PayPal: 1-3 business days; Credit Card: 3-7 business days).
What if my jewelry is damaged/wrong?
Please notify us within 7 days (email + order number + photos). We will cover return shipping costs and provide a refund/exchange/repair service. Severely damaged items may not require a return.
Account and Support
How to create an account?
Click "Sign Up" in the upper right corner and enter your email and password. Benefits: Track orders, add items to your favorites, exclusive offers (10% discount on your first order).
How to contact customer service?
Email: support@sunocore.com (responds within 24-48 hours).
Online chat: Monday through Friday, 9:00 AM to 6:00 PM (Pacific Time).