Welcome to Sunocore (“we”) – where exquisite craftsmanship meets timeless style, and every jewelry piece is designed to celebrate your unique elegance, mark special moments, and endure as cherished keepsakes. These Terms and Conditions (“Terms”) govern your access to and use of the Sunocore website (“Website”) and your purchase of our jewelry products (“Products”), including fine jewelry, fashion accessories, gemstone pieces, and custom designs. By browsing, accessing, or shopping on the Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1.1 Account Responsibility
When creating your account, you guarantee that all information provided (including contact details, billing addresses, and size preferences) is accurate, up‑to‑date, and complete. You are solely responsible for safeguarding your account password and all activities conducted under your account (e.g., purchases, order modifications, gift card usage). Please notify us immediately at support@sunocore.com of any unauthorized use, security breach, or suspicious activity – we will assist you in securing your account within 24 business hours and conducting a thorough investigation to protect your interests.
1.2 Purchase and Payment
All product prices are displayed in [USD] and include applicable taxes (as required by local, state, or international law). Prices are subject to change without prior notice, but the price valid at the time of your order submission will be honored (excluding typographical errors or system malfunctions).
We accept the following secure payment methods: Credit Card (Visa/Mastercard/American Express/Discover), PayPal, Apple Pay, Google Pay, and Sunocore Gift Cards. You confirm that the payment method used is valid, authorized for use, and linked to your account; we reserve the right to verify payment authenticity and may delay orders if additional verification is needed.
We reserve the right to cancel orders due to: pricing errors (e.g., incorrect gemstone valuation, metal cost miscalculations), stock shortages (especially for limited-edition or handcrafted pieces), suspected fraudulent activity, or non-compliance with our pre-order terms. If payment has been processed prior to cancellation, a full refund will be issued within 3–5 business days (processing times may vary by payment provider).
Pre-orders: For limited-edition collections, custom-designed jewelry, or upcoming releases (e.g., holiday sets, collaboration pieces), pre-order details (estimated production time, shipping date, and payment terms) will be clearly stated on the product page. Pre-order payments are processed at checkout to secure your reservation; if we are unable to fulfill a pre-order (e.g., material shortages, craftsmanship delays), a full refund will be issued immediately, and you will receive priority access to the next available collection.
1.3 Product Accuracy and Inventory Status
We strive to accurately represent our jewelry through high-resolution images, 360° product views, and detailed descriptions (including metal type, gemstone specifications, dimensions, weight, and craftsmanship details). However, slight variations may occur due to: natural gemstone characteristics (e.g., color, clarity, inclusions), handcrafted details, screen display settings, or lighting during photography. These variations are part of the unique charm of each piece and do not constitute a defect.
Size guides (for rings, bracelets, necklaces, and earrings) are available on each product page and are provided for reference (measurements in [e.g., US ring sizes, inches/cm]). Ring sizes are based on standard US sizing; we recommend having your finger sized by a professional jeweler for the most accurate fit. If you are unsure about sizing or need personalized guidance (e.g., adjusting chain length), please contact our customer service before placing your order.
We make every effort to maintain accurate inventory status, but occasionally items may be sold out after you place an order (especially for popular or limited-quantity pieces). If an item is unavailable, we will notify you within 48 hours and offer the following options: a full refund, a replacement with a similar piece (of equal or greater value, with your consent), or a credit toward your next purchase (plus a 10% discount as a goodwill gesture).
1.4 User Behavior
You agree to use this website only for lawful purposes (browsing, purchasing products, seeking customer support, or sharing feedback) and may not:
- Use automated tools (bots, web crawlers, scrapers) to access, collect, or reproduce data from the Website (including product details, pricing, or customer information);
- Post, share, or transmit harmful, offensive, defamatory, infringing, or misleading content through our customer feedback channels, social media links, or review sections;
- Abuse discount codes, promotional offers, or referral programs (e.g., creating multiple accounts to claim repeated discounts, sharing exclusive codes publicly);
- Impersonate Sunocore employees, other customers, influencers, or third parties;
- Attempt to modify, reverse-engineer, or tamper with the Website’s functionality or security features.
1.5 Termination
If you violate these Terms (e.g., fraudulent purchases, misuse of promotions, harmful behavior toward our team or other customers, or unauthorized access to the Website), we may immediately suspend or terminate your account without prior notice. You will forfeit access to exclusive offers, order history, pre-order privileges, and account benefits.
You may request account termination at any time by emailing support@sunocore.com. Upon termination, all active orders will be fulfilled (unless otherwise canceled), and you will receive a final order confirmation. We retain anonymized data (excluding personally identifiable information) for analytical purposes, marketing compliance, and legal record-keeping.
1.6 Limitation of Liability
Sunocore shall not be liable for any indirect, incidental, consequential, or special damages (e.g., lost profits, emotional distress, inconvenience, or damage to other personal property) arising from:
- Your use of or inability to use the Website (including technical glitches, downtime, or navigation issues);
- Shipping delays, delivery problems, or damage to products during transit (excluding cases of our gross negligence or failure to use appropriate packaging);
- Product damage caused by improper care, misuse, accidental damage, normal wear and tear, or failure to follow care instructions (e.g., exposing sterling silver to harsh chemicals, gemstones to extreme temperatures);
- Third-party actions (e.g., carrier errors, payment processor issues, or gemstone certification delays from independent labs);
- Changes in gemstone market value, metal prices, or fashion trends after purchase.
Our liability is limited to the purchase price of the affected product. These limitations do not apply to damages caused by our willful misconduct, gross negligence, failure to comply with legal obligations, or defects in materials/workmanship that arise within the warranty period (see our separate Warranty Policy for details).
1.7 Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved through arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association, unless otherwise required by law.
1.8 Changes to Terms and Conditions
We may update these Terms and Conditions to reflect brand updates, operational changes, legal requirements, or industry standards (e.g., new gemstone regulations, payment security protocols). We will notify you of material changes by: posting the updated Terms on the Website (with a “Last Updated” date), sending an email to your registered account address, or displaying a pop-up notification on the Website. Your continued use of the Website or purchase of Products after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for updates.